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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is present on each and every page. A context menu will appear. It includes detailed information about all the actions that you can perform on that particular page. Each pop-up window appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a wide selection of educational video clips illustrating how to use our web hosting Control Panel. They're made for those of you who want to see how things are getting done rather than just reading articles. In this way, everyone can quickly become familiar with our hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you need, check out our comprehensive Frequently Asked Questions section, which contains questions asked by actual customers and offers practical solutions. We constantly update our FAQ database with new entries so as to embrace all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, we have a excellent team of tech support engineers available 24/7/365 and ready to help you with any problem. Each trouble ticket you send will be answered within sixty minutes (the average support ticket response time being only 20 minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 287964

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com